Authorization teams do not lose time in one clean system. They lose it stitching together clinical notes, payer portals, policy PDFs, LCDs, EOBs, and the tribal memory of what each insurer denied last time.
Staff manually search payer portals, PDF bulletins, CMS coverage files, and old denial letters just to know what evidence belongs in the packet.
A clinically valid request can still fail because the conservative-therapy timeline, failed-medication history, or exact documentation phrase is missing.
When a payer explains why a case failed, that intelligence usually stays in an inbox. CanyonRift turns it into reusable rules for the next run.
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